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In business you try to be polite, thoughtful, and agreeable; knowing that it’s important to get along with people and build a respectful relationship. But no matter how hard you try, sometimes you run into people that are just plain difficult to deal with. It could be your boss, a co-worker or even a customer. So, what do you do? How can you build that relationship without being a doormat? Well, listen close, pilgrim, as Scott and Bill discuss, Dealing with Difficult People and other important issues on episode 480 of the Winning at Selling Podcast.
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First impressions last a life time. When you make a good first impression with your business, people will remember that and they'll want to work with you and recommend you to others. Think back to a trip you made to a restaurant and how the waitress treated you. Was she friendly from the beginning? Maybe she sat down in the booth beside you, chatted a bit, and then took your order. When she brought your food did she refill your drinks without asking? Did she bring you more bread before you ran out?